Scroll down to Private notes to add the email address(es)Īnd TalkTalk or MailPlus customer account number Prepare for TalkTalk Support - include in the Community Profile (not in these public posts): TalkTalk Support will respond here and access will be restored usually within a couple of working days. I can request TalkTalk Support to restore full access.
So just confirm that's the only way you access your mail messages, other than webmail via a browser.įor a definitive check of any other device settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area. But the good news is that your Thunderbird settings are good. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.Ĭease using Outlook 2010 as taking it online could trigger another stop on sending. We can advise on device and software compatibility and provide customer setup guides.
You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. TalkTalk Mail webmail is secure by design using an up to date Internet browser.Įnter your full TalkTalk Mail email address and password, select Sign in. But there was a notification on Service Status suggesting that users receiving this notification may have just sending stopped. The message from TalkTalk advising " Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" means the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.
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